📜 Terms and Conditions – Game Toy Ltd

Last Updated: June 2025
Business Address: Gametoy Limited, 7 Geoffrey Close, London SE5 9BX, United Kingdom
Contact: Gametoy Limited, 7 Geoffrey Close, London, SE5 9BX, hello@gametoy.com

By placing an order with Game Toy Ltd (“we”, “us”, “our”), you agree to the following Terms and Conditions. These apply to all purchases, including those made via our website, Etsy, eBay, or other third-party platforms.

We specialise in second-hand and vintage video games, consoles, and accessories, primarily imported from Japan and other international regions. Each item is hand-sourced, photographed, and individually listed, and is sold as a one-of-a-kind collectible.

 

1. 🕹 Nature of Goods

All items are pre-owned, vintage, and sold as-is. Due to the nature of second-hand goods:

• Cosmetic wear (marks, fading, sticker residue, etc.) is considered normal

• All product photos and written descriptions form a legally binding part of the listing under the Consumer Rights Act 2015, which requires that goods match their description

• Items may be region-specific and require additional or original hardware to function

• Language, voltage, and video signal formats may differ from UK/EU standards

It is the buyer’s responsibility to confirm compatibility before ordering. All items are considered vintage collector’s items and may not be suited for casual or modern usage without modification.

 

2. 🛑 All Sales Are Final – No Returns for Change of Mind

As permitted by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we are not obligated to accept returns for personalised, custom-sourced, or second-hand goods bought at a distance if the item has been tailored or specially sourced per the buyer’s order.

Because each item is vintage and individually sourced, we do not accept returns under the following circumstances:

• Change of mind

• Compatibility issues with your region’s hardware

• Condition concerns clearly shown or described

• Language or packaging differences

• Functional issues caused by using the wrong adapters, cables, or controllers

All items are sold as seen, and are considered final at the point of dispatch.

 

3. 🚨 Returns – Broken Items Only

We will only consider a return or partial refund if:

• The item arrives physically broken in a way not disclosed or shown in the listing

• You notify us within 3 working days of delivery

• You provide clear photographic evidence of the damage and packaging

• You retain the original packaging

If your return is approved, the item must be shipped back for inspection.

📦 Buyers are responsible for all return postage costs.

 

⚠️ Compatibility Check Required

Before accepting a return for a claimed “not working” item, the buyer must confirm they tested it using:

• A region-compatible console

• Power transformer

• AV/HDMI cables

• Compatible controller

• Memory card (if required)

• Any other essential accessories

These components are the buyer’s responsibility and can also be purchased separately from our store. We may refuse any return if incorrect or incomplete hardware was used.

 

🔁 False Fault Claims – Service Charge

If a returned item is found to be fully working, we reserve the right under The Sale of Goods Act 1979 to deduct:

• A 10% restocking fee

• A £10.00 service/testing charge

Original shipping fees will not be refunded.

 

4. 💳 Pricing & Payment

All prices are listed in GBP (£) and include applicable UK VAT. Delivery fees are calculated at checkout unless otherwise stated.

We accept payment via:

• PayPal

• Credit/debit cards

• Store-supported platforms (e.g. Etsy, eBay checkout)

Orders will not be dispatched until full payment has cleared.

 

5. 🚚 Shipping & Delivery

🇬🇧 UK Orders:

• Orders ship within 3–5 working days of purchase

• Most items are sent via Royal Mail 24 or 48 Hour Tracked

• Next-day or express shipping may be available if clearly advertised

🌍 International Orders:

• Worldwide shipping is available

• Postage is calculated separately — contact us via email for a quote

• Buyers are responsible for any import duties, taxes, or VAT charged in their country

Please ensure your delivery address is accurate — we are not responsible for delays or losses due to incorrect details.

 

6. ⚠️ Legal Disclaimer

Game Toy Ltd is not liable for:

• Incompatibility with modern systems or hardware

• Cosmetic wear expected of vintage items

• Functional issues caused by lack of required accessories

• Misuse, tampering, or third-party modifications

Our maximum liability will never exceed the original price paid for the item in question.

 

7. 🔁 Terms Updates

These Terms and Conditions may be updated without notice. The most current version will always be published on our website or store listings. By continuing to use our services, you accept any updates.

 

🔄 Returns & Refunds Policy – Game Toy Ltd

We stand by the quality of our listings and our transparent condition reporting. Because we sell unique, pre-owned items, all sales are final unless the item arrives physically damaged.

 

❌ No Returns Accepted For:

• Change of mind

• Compatibility or region issues

• Cosmetic damage already described or shown

• Language or packaging differences

• Claims based on missing hardware the buyer is responsible for

 

✅ Returns Allowed Only If:

• The item arrives physically broken (not due to buyer misuse)

• You contact us within 3 working days of delivery

• You provide photographic evidence of the damage and packaging

• You return the item in its original condition and packaging

📦 Return postage is always the buyer’s responsibility.

 

⚙️ Buyer Hardware Responsibility

Before requesting a return, the customer agrees they have used:

• The correct region console

• A compatible power transformer

• Necessary AV or HDMI cables

• Controller and/or memory card (where applicable)

• Any other accessories essential for normal operation

These may be bought separately through our store. We may refuse returns where proper setup was not used.

 

🔁 Working Item Returns – Fees

Returned items that are found to be working will be subject to:

• 10% restocking fee

• £10 service/testing charge

• No refund on original postage

Refunds are issued only after inspection and approval.

 

💸 Refunds

If approved, refunds are issued to the original payment method within 7 working days of receiving and inspecting the item.

 

Final Notes

📸 Photos and descriptions are legally binding under the Consumer Rights Act 2015
📦 Returns are limited strictly to damaged goods
🕹️ It is your responsibility to own the necessary hardware to operate imported or region-locked products

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